Support period and Third-party software

Support period

Seqera Labs will support Generally Available (GA) releases of active products for up to six (6) months after a later version is made generally available. Eligible code fixes and hot-fixes are provided via a new minor release (C) on top of the latest “major release” branch, for up to two (2) releases from the most current major release. A major release is identified by a change in the first (A) or second (B) digit in the following versioning nomenclature: Version A.B.C. where A = year, B = quarter, C = patch/iteration.

As a best practice, Seqera Labs expects customers to update to the latest version made generally available by Seqera Labs in a reasonably timely manner and, at the latest, within six (6) months of the General Availability (GA) date to receive optimal support. Release updates for customers are provided regularly on the Seqera Labs product pages for each product.

Third-party software

Seqera Labs shall not be required to provide Support Services in respect of any third-party product not included in Nextflow and Nextflow Tower software, except in the case of interfacing to a third-party product specifically identified in the operating instructions or documentation of the Nextflow and Tower Enterprise/Tower Cloud software being supported. 

Further, Seqera Labs cannot guarantee compatibility or interoperability with third-party software which has reached the end of its support cycle. When a vendor (including, but not limited to, OS vendors, IaaS and SaaS vendors, and cloud hosting providers) no longer provides updates or patches for their software, Seqera Labs expects customers to update the affected software in environments running Seqera Labs products to the latest supported versions. 

Note:
The service level agreement established between your organization and Seqera Labs may differ from the information provided above.